👋 Hey Dev.to community!
As an indie hacker or solo developer building your SaaS or side project, you've probably poured countless hours into coding, debugging, and launching. But what happens next?
Users come, they try it, and.. often disappear without a trace. No rants, no requests. just radio silence.
You hop on Reddit's r/indiehackers or r/SaaS, or even X, asking "How do I get real feedback from quiet users?" The advice pours in. surveys, emails, calls. You try them, but end up with fluffy responses like "it's okay" or "add more stuff."
The real issue? It's not your users, it's your feedback strategy.
After digging through tons of threads on Reddit and X, I've pinpointed the top 5 mistakes that sabotage growth, waste time, and lead to unnecessary features. Fix these, and feedback becomes your secret weapon for building what users actually want
Let's break them down.
Mistake 1: Delaying Feedback Until After Launch ("Build It and They Will Complain")
The Pitfall
You hide away for months, coding in isolation. no beta users, no early chats, no validation. Launch hits, you promote on Product Hunt or Hacker News, and users arrive.
Then, a comment: "Neat, but I already use [rival tool] for this, and it's better."
Oof. You've just reinvented the wheel, but worse.
Why It Hurts
Early input is low-cost; building blindly is pricey. Devs often postpone because "it needs to be polished" or "people won't get the idea from a mockup."
But as developer Cory House shared on X: "Feedback from non-users reveals why they wouldn't touch your product. that's pure gold."
A Reddit thread on r/indiehackers echoes this: Founders wasting months on unwanted tools, wishing they'd checked demand first.
How to Fix It: Validate Early
- Spin up a quick landing page (try Carrd or a simple HTML setup).
- Reach out to 20 potential users via Reddit, X, or LinkedIn DMs.
- Request a short chat: "I'm working on [tool] for [problem]. Mind sharing how you handle it now?"
- Probe for real pain: "What bugs you about your current setup? Would you pay for a fix?"
- Only build if most show interest and willingness to pay.
Real win: A dev interviewed 30 peers pre-code, pivoted from deployment to monitoring based on complaints, and hit $10K MRR fast.
Mistake 2: Not Truly Listening (Or Defending Your Choices)
The Pitfall
A user says: "Onboarding feels off."
You think: "What? I perfected that!" And respond: "Did you see the hints?"
Congrats, you've shut them down.
Why It Hurts
Defensiveness blocks insights.
Why It Hurts
Defensiveness blocks insights.
As indie dev Javi Lopez tweeted: "Listen, question, thank. Never debate."
Users might say "needs dark mode" but mean "UI strains my eyes at night." Dismissing or arguing misses the core issue.
A r/indiehackers post asks how to spot "misleading" feedback.
How to Fix It: Be the Empathetic Listener
- Respond gratefully: "Appreciate the input, tell me more about the confusion."
- Use the 5 Whys: Keep asking why to uncover roots.
- Always thank, even for tough feedback.
- Evaluate privately later.
Example: A user called pricing "pricey." Asking "What did you expect?" revealed hidden annual only options. Added monthly, problem solved.
Pro tip from Julie Zhuo: Ask "What were you doing? What did you expect? How to improve?"
Mistake 3: Making Feedback Hard or Unrewarding
The Pitfall
You slap a "Feedback" link to a form and... crickets. Maybe one response, from yourself.
Why It Hurts
Users are swamped. Your app isn't their priority. If it takes effort (switching tabs, long forms), they'll skip it. A r/SaaS thread tells more about low email responses from 200 users.
Solution? Rewards and ease.
How to Fix It: Simplify and Sweeten
In-app tools: Use widgets for instant input with auto-screenshots (e.g., similar to FeedbackJar).
Incentives: Offer discounts, beta perks, or swag for responses.
Timing: Ask post-success (e.g., after a task) or at churn.
Saber Amani on X got 50+ pre-launch responses via polls and DMs. Another founder boosted conversions 18% with post-purchase questions.
Mistake 4: Missing Patterns in Feedback
The Pitfall
Feedback piles up: integrations, UI tweaks, imports.
You freeze or chase one loud voice, building for nobody.
Why It Hurts
Without spotting trends, it's chaos. r/indiehackers discusses distinguishing opinions from needs, patterns are key. Varied wording hides common issues.
How to Fix It: Organize and Score
- Tag items: Bug, Feature, UX, etc.
- "Rule of 5": Act on 5+ mentions.
- ICE score: Impact × Confidence × Ease.
- Ignore outliers unless widespread.
Example: Built a feature for one big client, flopped.
Lesson: Check user impact. Do this easily with our feedback tool
Mistake 5: No Feedback Follow-Up
The Pitfall
You act on input but don't update the user. They feel ignored and bail.
Why It Hurts
One-way feedback erodes trust. Dave G on X calls broken loops the top reason for wrong builds. A r/indiehackers playbook stresses updating users.
How to Fix It: Always Circle Back
- Acknowledge fast.
- Notify on launches: Emails, in-app alerts.
- Explain nos politely.
- Public roadmap for transparency.
A founder cut churn 15% with "You Asked, We Built" updates.
Bonus: Poor Questions Yield Poor Answers
Skip "Do you like it?" for "What frustrated you? What would you replace us with?"
Your Action Plan
- Pre-launch: Interviews and pages.
- Ease: In-app, rewards.
- Listen: No debates.
- Patterns: Tag and prioritize.
- Loop: Notify always.
As solo devs, feedback is your edge, act fast on direct insights. Treat it as fuel, not a task.
What feedback mistakes have you made? Share in the comments!
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